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Delivery & returns

DELIVERY

Worldwide shipping in 1-3 business days. 

Shortly after you have placed your order you will receive an order confirmation on e-mail. All orders before 13.00 (GMT+2) will be handled and shipped the same day. You will receive an email with your delivery confirmation and tracking information as soon as your order is handled. 

Please note, during sale periods & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

SHIPPING RATES 

  • Norway:  Free shipping on all orders. 
  • Nordic countries: 129 NOK shipping fee.
  • Europe: 149 NOK shipping fee.
  • Worldwide: 199 NOK shipping fee.

If the package is not collected from the post office within 2 weeks the package will be returned to us and refunded. You will be charged with a fee of 250NOK.

RETURNS & EXCHANGES

Please note that you need to return your items to us within 14 days of delivery to be guaranteed for a return. If you have any questions about your return, please contact us on customercare@lovelolita.com.

Please note that it may take up to 14 days for returned orders to be approved and refunded. 

All purchases made online on lovelolita.com must be returned through customercare@lovelolita.com. We will not accept online purchases to be returned in our physical store. 

Need to return something from a domestic address? (Norway) 

  • Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seals attached. 
  • To return your order please contact our customer service at customercare@lovelolita.com to get further instructions and the correct return label. 
  • Deliver at your nearest post office. 

Need to return something from an international address? (International orders) 

  • Make sure the products are in the same condition in which they were delivered to you, with all identification tags packaging and seal attached. 
  • Send your return to the address listed below. 

Return address: 
Love Lolita
c/o Lettbutikk
Postboks 42 Alnabru
0614 Oslo
Norway


Please note that Love Lolita does not cover the cost of return shipping on International orders. We recommend sending your return using trackable postage as we cannot be held liable for any parcels that are lost on their way to us. 


QUESTIONS?

For any questions, please contact us via email customercare@lovelolita.com. It may take up to 48H for us to reply, we will answer weekdays 9am-5pm.

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