Returns

RETURNS

  • Items must be posted in the mail within 14 days of receiving your order. Any items posted after this time frame may be denied.
  • Items must be returned in their original condition including tags, to be eligible for a refund.
  • Once we have received your returned package, all returned items will be inspected before a refund is issued.
  • Love Lolita reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of perfume or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
  • Please allow 5 business days for a refund to be processed from the date that the returned item is received by Love Lolita.
  • You will be notified via the email address that the order was placed with once the transaction has been processed.
  • Refunds will be issued to the credit card or PayPal that the payment had originally come from. If you have paid with Klarna and if a refund is due, your invoice will be adjusted, and you'll receive a refund from Klarna within 10 working days for all payments you've already made. Your refund will be issued back to the credit or debit card you used at checkout.

RETURN ADDRESS

Please return all items to the address below.

Love Lolita
c/o Lettbutikk
Postboks 42 Alnabru
0668 Oslo
Norway


Please note that Love Lolita does not cover the cost of return shipping or custom fees on orders. We recommend sending your return using trackable postage as we cannot be held liable for any parcels that are lost on their way to us. 

By returning goods to Norway, if the return amount exceeds 3000NOK a customs fee and 25% VAT will be added to the return cost. Please note that Love Lolita does not cover this cost. 

EXCHANGES

Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order.

RECEIVED THE WRONG ORDER OR A FAULTY ITEM?

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at customercare@lovelolita.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.